Frequently Asked Questions
STELARR Support
Frequently Asked Questions
Find clear answers about the STELARR Dream Projector, projection slides, setup, shipping, returns, and thoughtful bedtime use.
Last updated: August 4, 2026
Product Support
Product & Setup
What comes with the STELARR Dream Projector?
Each projector includes 12 interchangeable projection slides. The number of projectors and slides in your order depends on the bundle selected:
- 1 Projector: 1 projector and 12 slides
- 2 Projectors: 2 projectors and 24 slides
- 3 Projectors: 3 projectors and 36 slides
Any additional accessory will be listed clearly on the product page before purchase.
How do I set up the projector?
- Choose a projection slide.
- Pull out the slide drawer.
- Insert the slide securely into the drawer.
- Slide the drawer back into the projector.
- Connect the USB-A plug to a compatible USB power source.
- Aim the projector toward a wall or ceiling.
- Rotate the upper lens section until the image appears clear.
Why does the projection look blurry?
A soft or blurry image can usually be improved with a few simple adjustments:
- Rotate the manual-focus lens slowly until the center of the image becomes clearer.
- Make sure the projection slide is seated correctly inside the drawer.
- Reposition the projector and adjust the distance from the wall or ceiling.
- Use the projector in a dark or dimly lit room.
- Gently check that the lens and slide are clean and free from fingerprints.
A slight reduction in sharpness toward the edges can occur depending on the projection angle, distance, and surface.
Which power source should I use?
Connect the projector’s USB-A plug to a compatible, undamaged USB power source. Do not use a damaged cable, connector, adapter, or power source. A wall adapter is included only when it is expressly listed in the product description.
Does STELARR require an app, Wi-Fi, or Bluetooth?
No. The STELARR Dream Projector works without an app, Wi-Fi, Bluetooth, or account registration. Insert a slide, connect the projector to power, position it, and adjust the focus manually.
Does the projection rotate?
The current STELARR model does not include automatic rotation. Its flexible neck allows you to direct the projection toward different areas of a wall or ceiling.
Does the projector have a timer or automatic shut-off?
No. The current model does not include a timer or automatic shut-off. We recommend using STELARR during a wind-down routine and switching it off once the child is settled and ready to sleep.
Explore New Worlds
Projection Slides
Are the 12 projection slides included?
Yes. Every STELARR Dream Projector includes 12 interchangeable projection slides. A two-projector bundle includes 24 slides in total, and a three-projector bundle includes 36.
How do I change a projection slide?
Switch off and unplug the projector, pull out the slide drawer, replace the slide, and return the drawer to the projector. Reconnect the power and adjust the focus after changing slides.
Can I purchase projection slides separately?
Yes. STELARR projection-slide sets may be purchased separately when available. Review the individual slide-set page carefully to see the exact designs included. The projector is sold separately unless the offer expressly states otherwise.
How should I handle and store the slides?
Hold each slide by its edges whenever possible. Keep slides clean, dry, and protected from scratches, pressure, and excessive heat. Adult assistance is recommended when changing or storing them.
Is the projector included with the separate slide set?
No. A product described as a projection-slide set contains slides only. The STELARR Dream Projector must be purchased separately.
Delivery Support
Shipping & Orders
Is shipping free?
Yes. STELARR currently offers free standard tracked shipping to every destination supported at checkout.
Where does STELARR currently ship?
STELARR currently ships to the United States, Canada, the United Kingdom, supported European destinations, Australia, New Zealand, and the United Arab Emirates, including Dubai. The shipping options shown after entering your address at checkout provide final confirmation.
How long will my order take to arrive?
- United States: 7–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Supported European destinations: 7–15 business days
- Australia and New Zealand: 8–15 business days
- United Arab Emirates: 7–15 business days
These are estimates rather than guaranteed arrival dates.
When will my order be dispatched?
Orders are usually reviewed, prepared, and dispatched within 1–2 business days after payment is confirmed. Orders are processed Monday through Friday, excluding major public holidays.
How can I track my order?
A shipping-confirmation email containing the available tracking information will be sent after dispatch. Tracking can take several business days to display its first update while the package enters the carrier network.
Can I change or cancel my order?
Contact support@stelarr.com as soon as possible. We will do our best to assist before fulfillment begins. An order that has already been dispatched can no longer be canceled or modified.
What should I do if tracking has stopped updating?
International tracking may temporarily pause while a package moves between carrier networks or passes through customs. If there has been no meaningful update for more than 10 business days, contact us with your order number.
Will I need to pay customs duties or import taxes?
Depending on the destination and local import rules, customs duties, import taxes, VAT, brokerage fees, or similar charges may apply. Unless expressly included or collected at checkout, these charges may remain the recipient’s responsibility.
Checkout
Payments
Which payment methods can I use?
The payment methods currently available for your location will be displayed securely during checkout. Availability may vary by market, device, currency, and payment provider.
Which currency will I be charged in?
The currency applicable to your market will be shown before payment. Always review the final order total and currency displayed at checkout. Your bank or payment provider may apply its own conversion rate or fee.
Is checkout secure?
Orders are completed through Shopify’s checkout and the payment providers enabled for your market. Never send card details or payment information by ordinary email.
Purchase Support
Returns, Exchanges & Refunds
What is the STELARR return window?
Eligible products purchased directly from STELARR may be returned within 30 calendar days of the delivery date. Contact us within this period before sending any item back.
Can I open and test the projector before deciding?
Yes. You may open and carefully test the projector. A return must be complete, reasonably clean, and free from avoidable damage caused by misuse, liquids, accidents, unauthorized modifications, or improper power sources.
Who pays for return shipping?
For a change of mind, personal preference, or incorrectly selected bundle, return shipping is the customer’s responsibility. For an approved defect, shipping damage, missing item, or fulfillment error, STELARR will cover reasonable return costs when a physical return is required.
What should I do if my order arrives damaged, incorrect, or incomplete?
Email support@stelarr.com with your order number, a short description, and clear photographs or a short video showing the issue. Include the packaging and shipping label when relevant.
Can I return only part of a bundle?
A full bundle refund generally requires all included products to be returned together. Partial preference-based returns require prior approval and may be recalculated to reflect the bundle pricing of the products kept.
How long does a refund take?
Approved refunds are generally issued to the original payment method within 3–5 business days after approval. Your bank or payment provider may require additional time before the funds appear.
How do I start a return?
Email support@stelarr.com with your order number and reason for the request. Wait for written approval and return instructions before sending anything back. The business correspondence address shown on the website is not a return address.
Thoughtful Use
Bedtime, Safety & Wellness
How should STELARR be used as part of a bedtime routine?
Use STELARR during a calm, screen-free wind-down period for storytelling, imagination, or quiet time. Switch it off once the child is settled and ready to sleep.
Can I leave the projector running all night?
The current STELARR model does not include a timer or automatic shut-off. It is intended for active use during the wind-down routine rather than unattended overnight operation.
Is adult supervision recommended?
Yes. Adult setup and supervision are recommended when STELARR is used in a child’s space. Keep slides, cables, packaging, and small components away from children who may place them in their mouth, and do not look directly into the illuminated lens.
Is STELARR clinically proven to treat insomnia or anxiety?
No. STELARR is an ambient-lighting and general wellness product, not a medical device. It is not intended to diagnose, treat, cure, or prevent insomnia, anxiety disorders, or any other medical condition.
Were the studies discussed by STELARR conducted on this projector?
Unless expressly stated otherwise, no. Our educational content discusses general research relating to bedtime routines, evening screen exposure, calming environments, and thoughtful light use. It should not be interpreted as a clinical test of the STELARR product.
Still Need Help?
We’re here for you.
Contact STELARR Customer Care for help with a product, an order, delivery, or a return. Include your order number when contacting us about an existing order.
Email support@stelarr.com